Direct Relief & Uber Vaccination Ride Credits

Direct Relief is working with Uber to provide community health centers and charitable clinics across the U.S. with free Uber ride credits for their patients to help them with transportation to receive their COVID-19 vaccine.

As more and more Americans are getting vaccinated to protect against COVID-19, we know that for some patients, transportation presents a challenge. We understand that this is not the solution for every patient, but it can be another valuable tool to help eliminate barriers to receiving the vaccination.

These ride credits will be distributed to patients by participating health centers and charitable clinics across the U.S. in the form of unique codes for them to request an Uber ride via the Uber app to get to and from their vaccination appointment(s).

Click here for more information on this offer: https://www.directrelief.org/uberoffer

About the donation:

  • This donation is intended to increase access to transportation for individuals seeking the COVID-19 vaccine from community health centers and clinics across the U.S. The promo codes are limited for that use only.
  • Ride credit codes are available to Federally Qualified Health Centers/Look-alikes and free and charitable clinics within the 50 United States and the District of Columbia
  • Each ride credit code includes two (2) ride credits for up to $30 off each ride (maximum $60 total discount per person). Each promo code can only be applied once per person. The code automatically has two rides programmed to it, so once the rider applies it to their account via the Uber app, it will provide them two (2) ride credits within the specific area.
  • Ride credit codes will expire at 11:55pm ET on September 30, 2021
  • Direct Relief cannot guarantee that all requests will be fulfilled; ride credits will be distributed to health centers and clinics on a first-come-first-served basis
  • More information about how to apply promo codes and troubleshooting tips can be found here: http://t.uber.com/promo-help

Terms & Conditions Quantities are limited. While supplies last. Must apply the promo code in the Wallet section of the Uber app prior to requesting the ride to redeem the discount. Discount valid for up to $30 off the maximum of two (2) UberX or XL trips that begin or end at vaccination sites within the USA. Cannot be combined with other offers. One-time use promo code application only. Non-transferable.  Offer expires at 11:55pm ET on September 30, 2021. Discount does not apply to tips. Terms and Offer and terms subject to change.

Questions?
Contact us at usaprograms@directrelief.org or (877) 303-7872

 

FAQs

Q. Who is eligible?

A. Patients of participating clinics who are seeking transportation to and from their COVID-19 Vaccination appointments are eligible.

Q. Where do I get more information about this initiative?

A. Please visit https://www.directrelief.org/uberoffer

Q. What is an Uber promo code, as it relates to this initiative?

A. For this initiative, a promo code is a unique set of letters and numbers that unlock a value. Each promo code will give two (2) free rides, up to $30 off each (maximum $60 total discount per person). The payment profile on an individual’s account will be charged any remaining amount after that. Each promo code can only be applied once per user. The code automatically has two rides programmed to it, so once the rider applies it to their account, it will provide them 2 free rides within the specific area.

Q. Generally, what is an Uber promo code?

A. Please visit this site to learn more about Uber promo codes, generally: https://help.uber.com/riders/article/using-uber-promotions-and-uber-cash?_csid=h6ZP9fhlnnCU3E0lTC6L3A&nodeId=5e109ebd-b850-45b4-a0cf-154fe3a0c4be&state=rl37BrTUUc-GdQbjccgIJzC0T_mY78IoqK7nUm5qZT0%3D

Q. Do I need to use the Uber App to use a promo code?

A. Using the Uber App is preferable; however, you can use the promo code by logging onto your account and requesting a ride on the mobile website, m.uber.com

Q. What is the Uber App?

A. Details on the Uber App can be accessed here: https://help.uber.com/riders/section/downloading-the-rider-app–?nodeId=a6adfeed-1fa2-4446-ba48-eed717f786ba

Q. What if I don’t own a smartphone?

A. The Uber app is made for use on smartphones. If you don’t have a smartphone, you can still login to your account and request a ride by visiting Uber’s mobile website, m.uber.com

Q. How do I create an Uber account?

A. Visit https://help.uber.com/riders/section/creating-a-rider-account-?nodeId=4656e1fd-40c0-4dbf-bec1-5f0867247851 for details. Or, download the Uber App on your smartphone, and the App will guide you through the sign-up process. A credit card will be requested.

Q. How can the codes be used for patients getting vaccinated?

A. Clinics can distribute the codes to patients to facilitate transportation to and from their vaccination appointment. The code can be given over the phone, via text, email, or physically handed to them. Each code is unique and cannot be given to more than one patient. Codes may also be distributed at vaccination sites to allow for patients to return home in an Uber after receiving the vaccination.

Q. Can a patient be given two codes for transportation to and from both of their vaccine dose appointments?

A. Yes. While each code allows for up to two rides (each promo code will give two (2) free rides, up to $30 off each – maximum $60 total discount per person). Patients that need to return for their second dose can be given a second code to facilitate round-trip transportation for that visit also.

Q. What if I already received my COVID-19 Vaccine – can I still get codes?

A. This initiative is intended to ease the burden and increase access to transportation for individuals seeking the COVID-19 Vaccine from community health centers and clinics in the US. The promo codes are limited for that use.

Q. What if I need to go to my clinic for other treatment or appointment – can I still get codes?

A. This initiative is intended to ease the burden and increase access to transportation for individuals seeking the COVID-19 Vaccine from community health centers and clinics in the US. The promo codes are limited for that use.

Q. What does each code equate to?

A. Each promo code will give two (2) free rides, up to $30 off each (maximum $60 total discount per person). The payment profile on an individual’s account will be charged any remaining amount after that.

Q. How many times can a code be used?

A. Each promo code can only be applied once per user.

Q. When do these codes expire?

A. Each promo code is redeemable until September 30, 2021.

Q. Where can these codes be used? Which countries?

A. The promo code can only be used on rides within the United States.

Q. Can these codes be used in Puerto Rico?

A. This code is only set up for the US, which excludes Puerto Rico for this purpose.

Q. I work at a partner clinic. What legal language am I required to provide when I give a code to a patient?

A. You are responsible for communicating the promo code and its details. In all communications about the promo codes, you must include the following Terms and Conditions paragraph:

Quantities are limited. While supplies last. Must apply the promo code in the Wallet section of the Uber app prior to requesting the ride to redeem the discount. Discount valid for up to $30 off the maximum of two (2) UberX or XL trips that begin or end at vaccination sites within the USA. Cannot be combined with other offers. One time use promo code application only. Non-transferable. Offer expires at 11:55pm ET on September 30, 2021. Discount does not apply to tips. Offer and terms subject to change.

Q. How can I troubleshoot with Uber?

A. Information about how to apply promo codes and troubleshooting tips can be found here: http://t.uber.com/promo-help

Q. Where in the Uber App can I enter the code?

A. Users can enter promo codes under “Wallet” in their App menus.

Q. Can I pre-load the code, and use it for a future ride?

A. Promo codes apply automatically; once the code is entered in the app, it will automatically apply to the first eligible ride. The only way to “save it for later” is to wait on entering it into the app.

Q. What is Uber?

A. Uber’s mission is to create opportunity through movement. It started in 2010 to solve a simple problem: how do you get access to a ride at the touch of a button? More than 15 billion trips later, the company is building products to get people closer to where they want to be. By changing how people, food, and things move through cities, Uber is a platform that opens up the world to new possibilities.

Q. What is Direct Relief?

A. Direct Relief is a humanitarian aid organization, active in all 50 US states and more than 100 countries, with a mission to improve the health and lives of people affected by poverty or emergencies – without regard to politics, religion, or ability to pay.